Privacy policy

PRIVACY POLICY

Wilson Family – Perth
Last updated: 21 September 2026

This Privacy Policy describes how The Wilson Family ("we", "us", "our") collects, uses, and discloses your personal information when you visit or make a purchase from our website.

Information We Collect
When you visit our store, we automatically collect certain information about your device, including your web browser, IP address, time zone, and cookies installed on your device. Additionally, as you browse, we collect information about the pages you view, the websites or search terms that referred you, and how you interact with the site.

When you make a purchase or attempt to make a purchase, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

How We Use Your Information
We use the information we collect to:

  • Fulfil orders, process payments, and arrange shipping
  • Communicate with you about your order, account, or enquiries
  • Screen orders for potential risk or fraud
  • Provide you with marketing communications, where you have opted in
  • Improve and optimise our website and customer experience

Sharing Your Information
We share your personal information with third parties to help us use it as described above. For example, we use Shopify to power our online store — you can read more about how Shopify uses your personal information here: https://www.shopify.com/legal/privacy. We also use payment processors, shipping carriers, and analytics providers to operate our business.

We may also share your information to comply with applicable laws, respond to a subpoena or legal process, or protect our rights.

Your Rights
Under the Australian Privacy Act 1988 (Cth), you have the right to access the personal information we hold about you and to request corrections. If you would like to exercise this right, please contact us at [insert email].

Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including for legal, accounting, or reporting requirements.

Cookies
Our website uses cookies to enhance your browsing experience, remember your preferences, and understand how visitors use our site. You can disable cookies through your browser settings, though this may affect site functionality.

Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our practices. Any changes will be posted on this page.

Contact Us
For questions about this Privacy Policy, contact us at support@thewilsonfamilyperth.com